Returns & Exchanges
At Petoi, we want you to be fully satisfied with your programmable robotics; if you are not happy with your purchase, you can return your item within 30 days of delivery. Please ensure all electronic components and accessories are in their original packaging and condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Carefully disassemble any custom modifications and pack the robot, batteries, and controllers into their original protective internal casing.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Inspection and Refund
Once our technicians verify the electronic integrity of the returned unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing